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SaaS client portal
A complete redesign of the customer area: onboarding, subscription management, support and built-in docs.
- Client
- HR software vendor
- Industry
- SaaS
- Year
- 2024
- Technologies
- Next.js · React · Node.js
Key figures
-35%
support requests
95+
Lighthouse score
x2
activation rate
The challenge
The old interface was slow and unintuitive, generating a high volume of support requests for simple tasks.
Our solution
We reworked the experience through user workshops, then built a fast, accessible Next.js portal with online payments, licence management and a contextual help centre.
Results
- A guided onboarding journey
- Self-service subscriptions and licences
- An accessible interface (WCAG AA)